HELP DESK MANAGER I/II/IIIPosition SummaryPromotes friendly, courteous, and professional service by analyzing and resolving problems forwarded to the Help Desk; provides escalated support for a broad range of IT services, including management of internal and external technical documentation, and administration of Help Desk related applications; provides supervision, evaluation, and professional development of staff as assigned.Required QualificationsHelp Desk Manager I: High school diploma
Central Michigan University
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113 W Broadway St., Suite 180, Mt. Pleasant, MI 48858 – (989) 772-2396 – jpierson@mt-pleasant.net