Customer Service Representative

Job Title: Customer Service Representative

Location: Mt. Pleasant, MI
Company: Mt. Pleasant Agency
Type: Full-Time
Salary: Competitive / Based on Experience
Benefits: Health Insurance, 401(k), Paid Time Off, and more!

About Us:

At Mt. Pleasant Agency, we provide top-notch insurance solutions with a personal touch. Our team is passionate about ensuring that every client feels secure and valued. We are currently seeking a motivated Customer Service Representative to join our team and help us continue delivering exceptional service.

Job Description:

As a Customer Service Representative, you will be the first point of contact for our clients, handling inquiries, resolving issues, and providing comprehensive support related to their insurance policies. Your goal is to ensure that each client’s experience with our agency is smooth and satisfying.

Key Responsibilities:

• Respond promptly and professionally to client inquiries.
• Assist clients with understanding their insurance policies, coverage options, and claims process.
• Process policy changes, renewals, and cancellations accurately and efficiently.
• Identify and resolve client concerns, escalating complex issues to the appropriate department as needed.
• Maintain up-to-date knowledge of our products, services, and industry regulations.
• Document client interactions and maintain detailed records of conversations and transactions.
• Collaborate with team members to ensure seamless service and share insights for continuous improvement.

Qualifications:

• High school diploma or equivalent; additional education or certification in insurance or customer service is a plus.
• Previous experience in a customer service role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency in using computer systems and CRM software.
• Ability to handle multiple tasks and manage time effectively.
• Detail-oriented with a commitment to accuracy.

Why Join Us?

• Supportive Environment: A friendly and collaborative team that values each member’s contributions.
• Comprehensive Benefits: Health insurance, 401(k) plan, paid time off, life insurance, dental & vision insurance, and more.
• Work-Life Balance: Flexible scheduling and a supportive work culture.

How to Apply:

If you’re enthusiastic about providing exceptional customer service and ready to contribute to a supportive team, we’d love to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you’re a great fit for our team to kelly@mtpleasantagency.com

Equal Opportunity Employer