IT Services Technician

IT Services Technician

Level: Intermediate - Advanced
Location: Hybrid - Remote / Onsite
Type: Permanent Full-time
Hours: 8AM – 5PM, Monday – Friday

Reports to: IT Services Manager

Pay Rate: Hourly and Based on Experience and Skill Level

Paid Time Off

Comprehensive benefit package including 401K retirement plan, health, optical and dental insurance, long-term disability coverage

Overview:

• Member of the support team which is responsible for the management of client IT environments.

Job Responsibilities:

• Resolve escalated tickets and alerts from tier 1 support team.
• Resolve requests from projects team.
• Maintain client IT environments through proactive maintenance.
• Submit change control requests.
• Ensure compliance with company policies and standards.
• Contribute to written procedures, knowledge base, and client documentation.
• Improve team efficiency by contributing new ideas.
• Accurately track time in ticketing system and submit weekly time sheets.

Job Qualifications:

• Strong written and verbal communication skills.
• Ability to troubleshoot advanced issues with unfamiliar systems and software.
• Ability to work on multiple tasks simultaneously.
• Organized, detail oriented and self-motivated.
• Willingness to develop professionally.
• Effectively communicate by telephone and through email.
• Excellent listening and communication skills both verbal and written.
• Possess a valid Driver’s License.
• Clean Driving Record.
• Education: HS Diploma or Equivalent.

Advanced knowledge of:

• Server Hardware
• Microsoft Desktop and Server Operating Systems
• Microsoft HyperV
• Active Directory, Group Policy, DNS, and DHCP
• Basic IP Subnetting
• Firewalls and VPN
• Switching including Spanning Tree and VLANs
• Wireless Networking
• Backup and Recovery
• Microsoft EntraID and Intune

Required Experience:

• Information Technology: 5 Years
• Computer Hardware: 5 Years
• Network Management: 5 Years

About Journey Managed IT Services & CMS Internet:

With offices in Mount Pleasant and Crystal, CMS & Journey are leaders in the Mid-Michigan Internet, Telecom, and IT services market with an unwavering dedication to providing the best services available. We're always looking for bright new talent to add to our growing team. We offer a challenging and supportive work environment, competitive salaries, and opportunities for professional growth.

Job Type: Full-time

Pay: $18.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Windows: 5 years (Required)
• Microsoft Windows Server: 5 years (Required)
• Business-to-Business Technical Support: 2 years (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person