Utility Billing Supervisor
Utility Billing Supervisor
The Mt. Pleasant Utility Billing department staff work together to service the daily needs of City residents and customers with utility billings, tax payments, and a wide variety of other general customer service tasks. Every month the Utility Billing department will process approximately 6,100 utility bills and assist 4,300 customers with questions and payments. On an annual basis, taxes are billed in July and December for approximately 6,800 parcels. This is a frontline service department working closely with a large variety of internal and external customers on a daily basis. We are looking for an individual who will uphold our high standards related to each interaction with our customers.
The successful candidate will be outgoing, friendly, inclusive, calm under pressure, open to new ideas, and able to see the big picture while remaining detail-oriented and skilled in investigating and solving financial discrepancies. Must have a demonstrated ability to independently and cooperatively plan, organize, prioritize, coordinate, and evaluate multiple events and activities. Must be able to build and actively participate in the development and maintenance of successful and professional work teams. Must be able to adapt and accept change in priorities with ease and provide guidance and direction to a team of dedicated frontline Office Professionals in a customer-driven environment. Working closely with the Water Department, the Utility Billing Supervisor will collaborate with others to develop efficient and streamlined processes within the department and across department lines, provide support and assistance to Water Distribution staff, and demonstrate cooperation in meeting the needs of the customer. A sense of humor and strong communication skills are essential.
The standard office hours are Monday through Friday 8:00 a.m. to 4:30 p.m. We request that the Utility Billing Supervisor live locally within 12 months of hire, reside and maintain primary domicile within the limits of Isabella County or within 20 miles from the nearest city limit, whichever is greater.
Starting salary in the mid $60,000’s, depending on qualifications.
Selected applicants will be contacted by email to complete the required online skills testing, which must be completed by July 16, 2025. The online skills testing includes the following areas:
- Grammar and Punctuation
- Spelling
- Basic Mathematical Calculations
- Filing
- Data Entry
- Microsoft Windows General Skills
- Microsoft Excel
- Microsoft Word
- Typing
City of Mt. Pleasant Profile
Mt. Pleasant is a growing and financially stable community located in the geographic center of Michigan’s Lower Peninsula. We are a warm and friendly community dedicated to retaining our small-town traditions while building a vital economy. The area population officially stands at 21,688 but can swell to two or three times that number due to special events and the approximate 30,000 daily visitors to the Soaring Eagle Resort and Casino located at the east City limits.
We are also home to Central Michigan University’s 14,000 plus students and many of its employees. CMU offers more than 170 programs at the Bachelor, Master, and Specialist Degree levels, as well as their Medical School. Mid-Michigan College’s Mt. Pleasant Campus is an option for those who wish to transfer to a university or prepare for a career in health, business, or industrial technologies. Five other colleges and/or universities are within 45 miles of Mt. Pleasant. This community is dedicated to education and offers seven neighborhood schools, one middle school, and two high schools. There is also one parochial and two charter schools.
The Mt. Pleasant community provides an abundance of recreational and cultural opportunities ranging from hockey to chamber music concerts. Golfers are especially pleased with the 13 courses available within a 30-minute drive. The City Parks and Recreation Department offers a wide range of recreational programs for all ages, including youth soccer, softball, golf, basketball, volleyball, and tennis. The City operates and maintains 11 parks comprising 300 acres, offering venues for picnicking, swimming, fishing, canoeing, and hiking. The Isabella County park system adds another 900 acres with similar opportunities as well as camping and cross-country skiing.
The City of Mt. Pleasant offers a robust benefits package including paid time off (vacation, sick, personal); 10 paid holidays; health, prescription, dental, vision, and life insurance; medical and dependent care flexible spending accounts; MERS Defined Contribution Plan with a 10% employer contribution; non-taxable tuition reimbursement program; and a variety of incentives offered through the voluntary HealthSteps Wellness Program.
Additional Information
- Job Description
- City of Mt. Pleasant Code of Ethics
- City of Mt. Pleasant Culture Document
- PACT Policies
- Letter of Interest
- Resume
- Completed Job Application (This is a public position, as such the City cannot guarantee confidentiality once the applicant accepts an invitation to interview. If you would like to request confidentiality during the pre-interview phase, please indicate your request on the application form).
Please combine multiple documents into a single file before submitting. Incomplete documents are not accepted.
The City of Mt. Pleasant is an Equal Opportunity Employer.
