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USER SERVICES SPECIALIST

Posted: 06/23/2024

USER SERVICES SPECIALIST
Position Summary Oversees User Services Operations Sunday through Thursday evenings. Shares oversight and responsibilities of the User Services functions that include: Collection Maintenance, Inventory, Microforms Printers/Copiers/Scanners, patron safety and compliance, and stewardship of the building. Hires, schedules, trains, supervises and evaluates student employees in all aspects of customer service and other functions of the unit.
Required Qualifications Associate’s degree.
At least one year of relevant experience.
Demonstrated ability to supervise and direct the work of others.
Effective organizational skills and strong attention to detail and accuracy.
Ability to handle multiple priorities in a fast-paced environment.
Ability to work in a team setting while also having the capability to work independently with independent judgment and with minimum supervision.
Demonstrated verbal and written communication skills.
Demonstrated positive interpersonal skills.
Ability to work effectively in a diverse customer service environment.
Ability to work evenings and weekends as assigned.
Demonstrated effective problem resolution skills.
Demonstrated ability to perform work using a variety of online systems and productivity tools
Ability to perform the essential functions and requirements of the job.
Preferred Qualifications Bachelor’s degree.
Library experience.
Experience searching library catalogs and databases.
Understanding of the mission and the organization of the library.
Duties & Responsibilities Provides direct user support of all types: interacts with students, faculty, staff and community users to provide assistance, solve problems and respond to questions and complaints.
Oversees the safety of library users, user compliance with library policies and procedures, and the stewardship of the collections within the Park Library during assigned hours.
Shares responsibility for building supervision and opening and closing.
Troubleshoots and oversees the Print Q, public printer/copiers/scanners and other equipment.
Shares student supervision responsibilities, which includes hiring, budgeting, scheduling, training, evaluating and developing training material with other Access/User Services student supervisors.
Oversees all aspects of collection maintenance, which includes, shifting for space management, shelf-reading, inventory, stack straightening, repair of materials, and cleaning of all library collections.
Assists with events and room set-ups.
Participates with other Access/User Services team members to use a variety of technology tools.
Oversees in house use processes.
Performs in depth searches for missing library materials.
Manages moveable shelving, by troubleshooting and putting in a service request for repair.
Conducts special projects and serves on library committees.
Participates in the Access and User Services Department which includes attending staff meetings and performing related responsibilities.
Meets with other Access/User Services supervisors on a regular basis to share information and work through issues and problems.
Meets regularly with the Coordinator of Access/User Services concerning projects and shared goals, and for problem solving.
Works cooperatively and regularly with staff in other Library and University departments.
Participates in continuing education activities to foster professional development and enhance job skills.
Other duties as assigned.
Supervision Exercised None.
Message to Applicants Central Michigan University is dedicated to fostering a broadly diverse and inclusive campus that respects all social identities, experiences, and perspectives. In an effort to further this initiative, we are especially interested in candidates who will advance and promote an inclusive and supportive environment for every member of our university community.


You must submit an on-line application in order to be considered as an applicant for this position.

Cover letters may be addressed to the Hiring Committee.

This position will remain open until filled. However, the university reserves the right to close the recruitment process once a sufficient applicant pool has been identified. For best consideration, please submit application materials before June 21, 2024.
Employee Group Supervisory Technical
Staff Pay Level 4
Pay Range $14.00 - $22.79 per hour, estimated starting rate: $14.00 - $17.00
Division Academic Affairs
Department Libraries - Access & User Services
Position Status Regular
Position End Date  
Employment Status Full-Time
FTE 1.00
Position Type 12 month
Weekly Work Schedule Sunday-Thursday, 3:00 p.m. - Midnight
Location Mount Pleasant, MI
About the Department  
About CMU Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.

We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master’s, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.

CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.

Central is home to 17 men’s and women’s Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.

CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It’s part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state’s largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.

Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city’s central location in Michigan’s Lower Peninsula.

CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.
CMU Leadership Standards Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference.

We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.

Please review the Leadership Standards before applying for this position.
EEO Statement
CMU, an AA/EO institution, strongly and actively strives to increase diversity and provide equal opportunity within its community. CMU does not discriminate against persons based on age, color, disability, ethnicity, familial status, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sex‐based stereotypes, sexual orientation, transgender status, veteran status, or weight (see https://www.cmich.edu/offices-departments/OCRIE).
 
If you wish to see “EEO is the Law” posters, please click here.
 
CMU does not discriminate on the basis of sex in the education program or activity that it operates, including admission and employment, and is required by Title IX of the Education Amendments of 1972 not to discriminate in such a matter.
 
Inquiries about the application of Title IX can be made to CMU’s Title IX Coordinator, the US Department of Education’s Assistant Secretary, or both.
 
CMU’s Title IX Coordinator can be reached at:

Phone: 989-774-3253
Office: 103 E. Preston St.
Bovee University Center, suite 306
Mount Pleasant, MI 48858
Email: titleix@cmich.edu
Posting Ends  
Open Until Filled Yes

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn about this vacancy?
    • CMU Website
    • Chronicle of Higher Education
    • HERC (Higher Education Recruitment Consortium)
    • HigherEdJobs.com
    • InsideHigherEd.com
    • Michigan Works Talent Bank
    • Newspaper
    • Professional Journal/Website
    • Other Source
  2. * Are you currently an internal employee of CMU according to the university's definition?
    • Yes
    • No
  3. * If yes, to which employee group do you belong? (If not applicable, select "Not Applicable").
    • Not Applicable
    • Dispatcher
    • Medical Faculty
    • Office Professional
    • P&A, SO or Faculty
    • Police
    • Public Broadcasting
    • Sergeant
    • Service Mainenance
    • Supervisory/Technical
  4. * Do you have an Associate's Degree?
    • Yes
    • No
  5. * Do you have at least one year of related experience?
    • Yes
    • No

Optional & Required Documents

Required Documents
  1. Resume/Curriculum Vitae
  2. Cover Letter
  3. List of References
Optional Documents
  1. Recommendation Letters

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