Business Process Analyst, I/II/III/SR, S-3427
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button at https://www.jobs.cmich.edu/postings/41131.
| Position Title | BUSINESS PROCESS ANALYST, I/II/III/SR |
|---|---|
| Position Summary | The Business Process Analyst will apply communication, analytical, and problem-solving skills to help maximize the benefit of IT solutions investments. The Business Process Analyst is responsible for identifying the areas of improvement in our current business processes, developing, and implementing new strategies and technologies including automation, and collaborating with stakeholders to ensure alignment and successful adoption of the new procedures. As this position progresses through the levels, direct responsibilities and independent work are increased. The Business Process Analyst will work with stakeholders across all business units to define business processes and specify solutions which enable the business to become more efficient and may conduct process audits to ensure the effectiveness of new processes. |
| Required Qualifications | Business Process Analyst I: Bachelor’s degree, preferably in project management, information technology, business administration, or computer science, or equivalent education and experience. One year of experience in business/systems analysis. Demonstrated understanding of analytical techniques. Demonstrated understanding of Agile and SDLC project methodologies. Demonstrated understanding of modeling notations and flowcharting. Demonstrated ability to identify specific business opportunities. Strong written and verbal communication skills including technical writing skills. Strong active listening skills. Strong critical thinking skills and analytical abilities. Resourcefulness and ability to devise creative solutions to problems. Ability to negotiate effectively and assist with facilitating meetings. Ability to meet expectations as a reliable member of a team. Ability to escalate issues appropriately. Ability to perform the essential functions of the job, with or without accommodation Business Process Analyst II: Business Process Analyst I skills plus: Five years of experience in business/systems analysis Demonstrated experience with facilitating requirements gathering sessions. Demonstrated experience testing and mapping various business processes and protocols. Demonstrated experience with Agile and SDLC project methodologies. Demonstrated experience with modeling notations and flowcharting. Demonstrated knowledge in generating process documentation. Demonstrated ability to handle multiple projects at one time. Demonstrated ability to write clear and well-structured business requirements/documents. Proven experience in eliciting requirements and testing. Proven experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools. Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions. Ability to present information for decision making purposes with little to no direction. Ability to negotiate effectively and facilitate meetings. Strong time management skills and increased acumen for planning. Business Process Analyst III: Business Process Analyst II skills plus: 10 years of experience in business/systems analysis Proficiency in using business process modeling and analysis tools such as BPMN, UML, Visio, or other. Ability to quickly learn the objectives, structures, operations, and policies of a new business area. Strong problem resolution, negotiation, and influencing skills. Strong analytical skills with the ability to collect, study and interpret complex data. Adaptability and a willingness to learn new skills. Business Process Analyst Sr: Business Process Analyst III skills plus: Fifteen years of experience in business/systems analysis. Demonstrated ability to break-down complex business scenarios or problems into process and data models. Proven ability to ask tough questions and negotiate professionally and creatively to ensure the success of the organization and projects. Proven ability to easily balance the organization’s strategic vision with the daily operations of projects. Comfort with presenting at the senior executive level. Proven mentoring ability. |
| Preferred Qualifications | Masters Degree, preferably in project management, information technology, business administration, or computer science Knowledge of the BABOK® Guide and agile extension to BABOK® Guide. Knowledge of the PMBOK® Guide and Standards. Knowledge of the Agile Software Development frameworks and principles. Experience in change management methodologies. Knowledge of software development lifecycle (SDLC). Knowledge of IT Service Management (ITSM) processes and standards. Knowledge of various enterprise level platforms widely used in higher education. Ability to resolve requirements conflicts through effective stakeholder engagement. Ability to identify and document project risks, issues, assumptions, and dependencies. Ability to apply end-to-end thinking to business and system problems to ensure ‘right first time’ documentation and solutions. |
| Duties & Responsibilities | Business Process Analyst I: Consult with stakeholders to identify, define, and document business needs and objectives, including current as-is workflows. Identify and document issues and risks, as well as the root causes to those issues and risks, and identify areas for improvement. Use various techniques to understand business requirements, such as interviews, workshops, surveys, site visits, and storyboards. Develop and document business process models with standard notation and tools to represent the process structure, logic, roles, inputs, outputs, and performance indicators. Translate conceptual user requirements into clear functional requirements. Work with business and delivery teams to prioritize requirements. Manage requirements scoping throughout the delivery process. Identify and assist in prioritizing opportunities to streamline business processes. Create process documentation and guidelines, including standard operating procedures and workflow diagrams. Other duties as assigned. Business Process Analyst II: Business Process Analyst I skills plus: Perform data discovery, analysis and modeling. Define configuration specifications and business analysis requirements including reporting, alerting, integrations, and technical. Develop and implement optimized processes and procedures to enhance efficiency, productivity, and customer satisfaction. Present information for decision making purposes. Collaborate with stakeholders to design and execute process improvement initiatives aligned with organizational goals. Understand technical options, limitations, costs, and risks. Communicate tradeoffs to business partners and work with them to shape requirements accordingly. Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate. Collaborate with cross-functional teams to implement process changes, ensuring smooth transitions and minimal disruption to operations. Other duties as assigned. Business Process Analyst III: Business Process Analyst II skills plus: Monitor and evaluate the effectiveness of implemented process changes, measuring key performance indicators, and making necessary adjustments for continuous improvement. Present information at the senior executive level. Provide mentoring to team members. Assist with stakeholder engagement and organizational change management as changes are implemented. Other duties as assigned. Business Process Analyst Sr: Business Process Analyst III skills plus: Help strategy and business leaders understand, apply, monetize, and operationalize existing, new, and emerging technologies to transform and optimize business and operating models. Work holistically within the University to align business and IT. Engage key business stakeholders to identify business and technology innovation opportunities that enable and drive business strategy. Construct deliverables that demonstrate how to move business processes toward realizing the University strategic goals and desired business outcomes. Other duties as assigned. |
| Supervision Exercised | None. |
| Message to Applicants | Central Michigan University is dedicated to fostering a broadly diverse and inclusive campus that respects all social identities, experiences, and perspectives. In an effort to further this initiative, we are especially interested in candidates who will advance and promote an inclusive and supportive environment for every member of our university community. You must submit an on-line application in order to be considered as an applicant for this position. Central Michigan University supports a flexible worksite arrangement for this position, the specific arrangement will be determined between employee and their supervisor. Cover letters may be addressed to the Hiring Committee. |
| Employee Group | Professional & Administrative -Salary |
| Staff Pay Level | |
| Pay Range | $50,000 - $90,000 |
| Division | President |
| Department | Office of the Chief Information Officer |
| Position Status | Regular |
| Position End Date | |
| Employment Status | Full-Time |
| FTE | 1.0 |
| Position Type | 12 month |
| Weekly Work Schedule | M-F 8am-5pm (flexible options available) |
| Location | Mount Pleasant, MI |
| About the Department | |
| About CMU | Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives. We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master’s, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence. CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more. Central is home to 17 men’s and women’s Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17. CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It’s part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state’s largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant. Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city’s central location in Michigan’s Lower Peninsula. CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms. |
| CMU Leadership Standards | Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference. We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams. Please review the Leadership Standards before applying for this position. |
| EEO Statement |
CMU, an AA/EO institution, strongly and actively strives to increase diversity and provide equal opportunity within its community. CMU does not discriminate against persons based on age, color, disability, ethnicity, familial status, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sex‐based stereotypes, sexual orientation, transgender status, veteran status, or weight (see https://www.cmich.edu/offices-departments/OCRIE).
If you wish to see “EEO is the Law” posters, please click here.
CMU does not discriminate on the basis of sex in the education program or activity that it operates, including admission and employment, and is required by Title IX of the Education Amendments of 1972 not to discriminate in such a matter.
Inquiries about the application of Title IX can be made to CMU’s Title IX Coordinator, the US Department of Education’s Assistant Secretary, or both.
CMU’s Title IX Coordinator can be reached at:
Phone: 989-774-3253 Office: 103 E. Preston St. Bovee University Center, suite 306 Mount Pleasant, MI 48858 Email: titleix@cmich.edu |
| Posting Ends | |
| Open Until Filled | Yes |
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Are you currently an internal employee of CMU according to the university's definition?
- Yes
- No
- * If yes, to which employee group do you belong? (If not applicable, select "Not Applicable").
- Not Applicable
- Dispatcher
- Medical Faculty
- Office Professional
- P&A, SO or Faculty
- Police
- Public Broadcasting
- Sergeant
- Service Maintenance
- Supervisory/Technical
- * How did you learn about this vacancy?
- CMU Website
- Chronicle of Higher Education
- HERC (Higher Education Recruitment Consortium)
- HigherEdJobs.com
- InsideHigherEd.com
- Michigan Works Talent Bank
- Newspaper
- Professional Journal/Website
- Other Source
- * Do you have a bachelor's degree, preferably in project management, information technology, business administration, or computer science, or equivalent education and experience?
- Yes
- No
- * Do you have at least one year of experience in business/systems analysis?
- Yes
- No
Optional & Required Documents
Required Documents
- Resume/Curriculum Vitae
- Cover Letter
- Recommendation Letters
- List of References
